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Let happy customers say it on video

A real face and voice are hard to fake. Customers record a short video testimonial right in your form, and every video comes with a written transcript you can quote.

Get started free
How it looks

From recording to your website

Customers record in your form. You get the video with the words already written out.

What your customer sees

What did you love about Lumen?

WriteVideo
  • What changed for you?
  • Why did you pick us?
0:24 / 1:30
Stop recording

What your visitors see

0:48
Before Lumen, our site looked like everyone else’s. Two months after the redesign our sign-ups had doubled, and people kept telling us how easy it was to find what they needed.
MRMaya RuizFounder, Northfield Studio
Set up

Video testimonials in three steps

No camera crew, no scheduling. Customers record when it suits them.

  1. 1

    Turn on video

    Open your testimonial form and switch on video answers. Your question and hints stay the same.

  2. 2

    Customers record

    They tap Video, record up to 1:30 from their phone or laptop, watch it back and send it. No app or account.

  3. 3

    You get video and text

    Each video lands in your inbox with a written transcript, ready to approve and show on your website.

Why video

Proof people can see and hear

Video works best next to text, so Testimoon gives you both from one recording.

Harder to fake

A real face and voice build trust that a line of text can’t. Visitors can see who is talking.

Recorded in the browser

Customers record right in your form, on any phone or laptop. Nothing to install, no login.

Writing stays an option

A Write / Video switch sits above the answer, so shy customers can still type a few lines.

Every video transcribed

Testimoon turns what the customer said into text you can edit, quote and share.

Searchable like text

Transcripts work with the testimonial finder and insights, so you can find the right video fast.

Shown in your widgets

Video testimonials play inside your grid, carousel and other card widgets, with the text below.

What to ask

Video testimonial questions that work

Customers freeze when they don’t know what to say. Show a few short questions as hints above the camera, and they’ll tell a story: where they started, why they picked you and what changed.

  1. 1What was it like before you found us?
  2. 2Why did you choose us over other options?
  3. 3What has changed since you started?
  4. 4Who would you recommend us to, and why?

The hints are the same ones you set for your testimonial form, so writers and recorders get the same guidance.

FAQ

Video testimonial questions

What is a video testimonial?

A video testimonial is a short clip where a customer talks about their experience with your business in their own words. Because viewers can see and hear a real person, video testimonials tend to feel more trustworthy than text alone.

How long should a video testimonial be?

Short is better. 30 to 60 seconds is enough for a customer to say where they started, why they chose you and what changed. Testimoon lets customers record up to 1:30, and shows a timer while they record.

Are video testimonials free in Testimoon?

Video testimonials are part of Pro, which is $9 a month at the early-bird price. Unlimited text testimonials and forms are free.

Do customers need an app or an account?

No. Customers open your form link and record in the browser on their phone or laptop. The first time, the browser asks for permission to use the camera and microphone.

Can customers record from anywhere?

Yes. Video testimonials in Testimoon are recorded remotely. Send the form link by email, put it on your site or share it after a call, and customers record whenever it suits them.

Are the videos transcribed?

Yes. Every video is transcribed automatically, and the transcript becomes the testimonial text. You can edit it, and it works with search, insights and text-only widgets.

How do I show video testimonials on my website?

Approve a video testimonial and add it to a widget. It plays inside card layouts like the grid and carousel, and in the single and quote layouts, with the transcript below the video.

Free to start

Your best marketing is already written

Your customers just need to be asked. Create a free form and get their words on your site.

Get started free
  • No credit card
  • Ready in under a minute
  • Unlimited testimonials