Your testimonial form also asks for honest feedback. Low ratings and private notes go straight to your team, so you hear about problems while you can still fix them.
Start collecting feedbackThe real feedback steps of a Testimoon form. Click through them.
Tap a star to rate us. It only takes a second.
Customers answer the question that fits their experience.
Every form starts with a one-tap star rating, so even a busy customer gives you a signal.
A rating of 1 to 3 stars asks what went wrong. A rating of 4 or 5 asks for a testimonial, with an optional private note at the end.
Low ratings and private notes land on their own Feedback page in your dashboard, separate from your testimonials.
Low ratings and private notes are kept apart from your testimonials, so feedback never slips onto your website by accident.
Sorry we missed the mark
Onboarding took longer than we were told. Nobody followed up after the first call, so we had to chase the next steps ourselves.
Priya Nair
Loop Analytics ·
Anything else you would like to share?
Love the product. The invoices could show our VAT number though, our accountant keeps asking for it.
Daniel Okafor
Brightlane ·
Sorry we missed the mark
Good work overall, but the final invoice was higher than the quote and we only found out at the end.
Erik Holm
Holm Builders ·
Everything below is on the Free plan.
Customers who rate 1 to 3 stars get one open question about what went wrong, written in your words.
Happy customers can add something only your team will read, like a feature request or a small complaint.
All customer feedback in one list, with the rating, the answer, who sent it and when.
Switch between low ratings and private notes to see complaints and suggestions separately.
Feedback shows the name and company the customer entered, so you can reach out and fix the problem.
No second survey to send. The testimonial form collects both, from one shareable link.
A customer feedback tool collects what customers think about your product or service and puts it in one place for your team. Testimoon collects private feedback in the same form you use for testimonials, so one link gives you both.
Yes. Low-rating follow-ups, private notes and the Feedback page are on the Free plan, with unlimited forms and responses.
No. Answers from customers who rate 1 to 3 stars and private notes are only visible to your team. They cannot be added to a widget.
Start with a quick rating, then ask one open question. For low ratings, ask what went wrong. For high ratings, ask what changed for them, and offer a private field for anything they would rather not publish.
Yes. The title and description of the low-rating step and the private note step are editable in the form editor, and the private note step can be turned off.
Create a form, share it, and keep every testimonial. Upgrade later if you need the extra bits.